SPM

Large enterprises often struggle to maintain accurate and timely workforce time reporting across multiple regions, teams, and managerial layers. Manual follow-ups, delayed approvals, and inconsistent reporting not only impact compliance but also reduce productivity for managers and executives alike.

Autovitica implemented a comprehensive ServiceNow Time Recording solution for our client, a global IT delivery organization, replacing legacy systems like ACE with unified tracking for all IT staff worldwide.

The client needed to monitor employee time submissions across different roles, reporting lines, and geographies. Managers and executives required regular insights into missing, unapproved, or rejected time entries without relying on manual checks or ad hoc reports.

Key challenges

• Inconsistent time capture across incidents, requests, projects, and demands.
• Manual Capex/Opex classification and poor financial visibility.
• Compliance gaps with no automated reminders or audit trails.
• Reliance on legacy ACE system, pending auditor approval for retirement.

Client needed a structured, automated approach to ensure accurate time tracking and timely insights at every level.

Autovitica leveraged ServiceNow Time Cards module with custom configurations for global IT time tracking:

• Task-Based Recording: Auto time card creation for Incidents/Requests/Projects; manual for Demands/Attendance.
• Approval Workflow: Line manager approvals, delegation support, rejection notifications.
• Security & Audit: Role-based ACLs, immutable approved cards, full activity logs; Time Card Admin rejection for errors.
• Automation: Daily/weekly reminders, compliance reports, TFS integration for Agile projects.
• Reporting: Labour/financial reports replicating ACE (e.g., missing time, Capex/Opex, historical imports).
• Unique Features: Work Type field for Capex/Opex/TBD, company structure mapping, standardized project naming.